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The UKG Telestaff community is unique in that most users have the primary role of citizen service, but when workforce scheduling automation becomes imperative for the department, these same people are suddenly thrust into the role of managing the scheduling application as an additional responsibility to their day job. The adoption of Telestaff to automate scheduling and time management processes comes as a welcomed addition to public safety organizations, but with the adoption of any software technology solution, there are always opportunities to maximize optimal performance and to drive operational efficiencies.

The mission of Brain Gear Tech is to offer a comprehensive solution for driving TeleStaff’s performance and efficiency. We work with organizations like yours to understand the manual processes that led you to the TeleStaff solution and to derive a plan that will maximize TeleStaff’s performance.

Some of the services we offer:
Focused Training & User Adoption:
We offer focused training to provide you or your team a better understanding of a particular TeleStaff element or configuration.

We assist with creating new work codes, implementing new rules, and launching dynamic issues to meet the needs of your Collective Bargaining Agreements (CBA's). And if COVID has prompted your municipality to adopt new policies and procedures that drive system modifications, Brain Gear Tech can guide you through the process.

Dynamic Issues:
Dynamic issues provide a powerful method of incorporating adhesion to CBA's and city policies, and building dynamic issues can be very challenging. Maybe you are struggling to create the proper logic for a dynamic issue or perhaps you are wondering if you should be employing a certain rule. Perhaps you need to use both, or possibly you may need to build new work codes. Brain Gear Tech can provide you a solution and assist with the adoption of the solution.  

Auto Tasks:
One of TeleStaff’s primary missions is process automation, and TeleStaff relies heavily on the Auto Task feature to drive automaton. Perhaps your Battalion Chief needs a daily roster emailed to him or her at the morning shift change. An Auto task can email a custom report to the Battalion Chief, and it isn’t necessary for TeleStaff to open for this to happen.

Custom Reports:
Data drives insight, and there is no doubt Telestaff contains a wealth of data. Data can be leveraged through custom reports. Telestaff integrates with particular reporting tools. The Business Intelligence Reporting Tool (BIRT) is a very robust, open source software, that provides one method to access and present meaningful Telestaff data results. BIRT has a moderate learning curve, depending on your experience, with a focus of understanding and applying SQL statements. 
Brain Gear Tech can provide simple to complex, custom reports to extract the data you seek. 

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